Need to ‘pour’ change into others? Here’s how to find out if they’re already ‘full’ first!
The 4 year old takes the pitcher of water in both hands and with as much focus as she can muster, tilts the pitcher and aims the stream of water into the glass. The last thing she wants to do is make a mess so she’s being really careful. It looks like she’s going to make it until the last second when a surprise ‘slosh’ of water jumps out of the pitcher and it’s more than the glass can handle. Water overflows from both the glass and her eyes.
I feel bad for the the little girl in this story and I made her up! We often work with leaders in organizations who are much like her. They really want to do the best for their team. They don’t want to make a mess so they are very deliberate about the changes they implement. Then, slosh! One unplanned change (new legislation, mandatory software version, employee turnover, etc.) causes their team to go into ‘change overflow’ mode.
In this recent post, I mentioned a major company whose employees “had to deal with approximately 250 changes per year.” If you’re implementing a change, how do you know the amount of changes those around YOU are facing? Organizations have a limited capacity for change. It’s like giving a patient medicine…essential at the recommended dosage limit, but beyond that potentially hazardous!
I’d propose that it’s worth your time for a quarterly review of the changes going on both inside and outside your organization. Just a quick list developed in a team meeting is enough. After a couple of times, you’ll be able to start seeing trends. How did we deal with the past quarter of change? Are there any lessons learned for the future?
You could even translate the feedback into an understanding of your organization’s ‘ability to absorb change’. Are we a yellow in change capacity because of recent benefits changes? Maybe we’re a red because of an unplanned change in import/export laws?
Within a year you’ll have a great feeling for the capacity of your organization to change and you’ll begin leaving some bandwidth for those unexpected ‘sloshes’!