Category Archives: Change Management
RULE IV: Innovation requires a good idea, initiative and a few friends.
In my last post on Change Ninjas we talked about the benefit of blending in to the organization and timing your advocacy of change. However, you can’t do it alone.
I recently worked with an organization that wanted to see a significant culture change but didn’t have full time resources to dedicate to it. One person was clearly interested in being a ‘ninja’ and knew that they couldn’t do it alone…so where could they find partners?
Just like the historic ninjas, this Change Ninja quickly formed a “dojo” of allies from several areas of the organization and the team began to sketch out the future state of the change and the steps needed to get there. When choosing ‘dojo members’, they followed Shepard’s advice:
“Like the change agent, partners must be relatively autonomous people. Persons who are authority-oriented—who need to rebel or to submit—are not reliable partners; the rebels take the wrong risks and the good soldiers don’t take any.”
If you’re trying to inspire change, find people who are like minded (regardless of where they are in the organization), get them together, and get to work!
Photo credit: https://commons.wikimedia.org/wiki/File:Dojo.png
Herb Shepard directed the first doctoral program focused on successful organizational change and performance. In 1975, he published “Rules of Thumb for Change Agents” which have held up surprisingly well to the test of 40+ years of time. Let’s take a look at one of them.
RULE I: Stay alive.
Organizations are designed to deliver results but the world is changing around them. When change is triggered externally, most organizations find struggle to find the right people to help them respond. So, when a few brave souls take up the mantle of ‘change agent’ you would think that they would be celebrated…but that’s not usually the case. “Antibodies” in the organization, often at the middle management level, attack the internal change by convincing those who will listen why ‘it’s not a good idea’ and ‘things are fine just the way they are’.
How do you survive the attacks from those internal antibodies? Become a Change Ninja…wait, a what!?!
The two main roles of historic ninjas were espionage and strategy. Change Ninjas gather intelligence about the organization around them and figuring out ways (a.k.a. strategies) to influence the organization (most often indirectly). After peacefully living in the current system, Change Ninjas can jump out of their camouflaged position once opposition to change has been reduced.
Some budget is available? Shed the camouflage and make a strong case for directing it toward the growth project. A team needs a new member? Make sure to nominate someone who is sympathetic to the changes that need to take place.
Why the camouflage? Shepard says it best. He “counsels against self sacrifice on behalf of a cause that you do not wish to be your last.” Risks are necessary but make sure that they are “taken as part of a purposeful strategy of change, and appropriately timed and hedged. When they are taken under such circumstances, one is very much alive.”
When you need to make a major change, become a Change Ninja and live to fight another day!
Need some ‘Introduction to Change Ninja training’? Johannes Mutzke and I will be teaching a our Leading Change class in the Upstate of South Carolina on November 13. More information is available here and you can register here. Would love to see you there!
Not in the Greenville, SC area? Check out my book on the three types of people that are key to every change.
Photo Credit: https://pixabay.com/en/ninja-laptop-typing-notebook-155848/
Is helping others change an art or a science?
I think it’s both! I recently spent a few minutes talking with Jeff Skipper of the Association of Change Management about the Certified Change Management Professional™ (CCMP™) certification. I was beta participant and one of the first 75 people in the world to obtain complete the coursework pass the test, and become certified.
Interested in more information? Check out the video of our discussion!
Depending on your age, at least one of these three ‘format wars’ should sound familiar:
I think there are at least three special things that helped the ‘winner’ in each of these ‘wars’. I’ll be using a framework from a previous post (Want An Effective Solution? Work On Its Acceptance!) so take a read if the equation Q x A = E doesn’t sound familiar to you.
Lesson 1 – The ‘consumers’ of the change make the choice
The 8 Track was seen as the successor to vinyl records with the awesome feature of being able to skip to INDIVIDUAL SONGS! In addition, they were much more portable than vinyl…and players could be installed in cars.
So why did the 8 Track lose out? Price and reliability. The cassette didn’t have a quality advantage but it was a few dollars cheaper and longer lasting. Consumers chose based on their needs, not just product quality.
If you want your solution to be accepted, figure out what the ‘consumers’ of it need.
Lesson 2 – Quality isn’t always king
Sony’s Betamax format was more reliable and had higher resolution than JVC’s VHS format. However VHS initially had twice the capacity and later four times (Beta’s 60 min vs VHS’ 240 min)…and this made all the difference.
Consumers didn’t want to switch tapes when recording a movie or sporting event, even if the resolution was better.
Don’t be fooled by thinking your solution will win out on quality alone.
Lesson 3 – Competitors can quickly become allies
From 2006 to 2008, Sony’s Blu-Ray and Toshiba’s HD DVD fought to become the standard for high definition video. Cost was initially the differentiating factor with each solution having some minor technical differences. Both companies quickly created alliances with manufacturers of consumer electronics as well as film studios.
Both sides had key wins in the ‘battle’ but the turning point was when Warner Brothers defected from HD DVD to Blu-Ray. Within a few weeks, Blu-Ray was the clear winner as most other major manufacturers abandoned HD-DVD.
Keep your eyes open for possible alliances that can change the game.
We just covered a few lessons here…what have you experienced?
Image Credit: wikimedia.org
There are people around you who are perfectly comfortable the way things are. But, you know things need to change – because of opportunities or threats that most people haven’t seen yet. So how do you help people who are comfortable move to a new, better place?
The late Dr. Michael Hammer was a gifted teacher and I once heard him discuss “Everything I Needed to Know About Transition I Learned in the Bible.” His premise: How do you make people see a need for change when things are good?
Show them how things can go bad.
The Hebrew people were in slavery to the Egyptians. They had to make mud bricks all day and build these huge pyramids in the baking sun. No fun. The relative safety and abundant food made them satisfied and when Moses arrived on the scene announcing it was time to move to a great new place (the ‘Promised Land’) he didn’t get much buy in.
Sound like any change you’ve been involved in?
So, how were the Hebrews convinced to leave this difficult yet comfortable place? Moses combined a burning platform (“Pharaoh is chasing us!”) and a motivating vision (“A land flowing with milk and honey!”)
After escaping Pharaoh, Moses led the people into the Sinai Desert. They had gone from Egypt (bad) to the Desert (very bad). No constant water supply, harvesting a miraculous food supply, moving regularly. They surely longed for the “good old days.” That is, until they crossed the Jordan River and arrived in the “Promised Land.” And it was good.
So, do you need to move people to a “promised land” that they don’t want to visit? Take a lesson from Moses. Help them understand how now is bad, take them (if only in their imaginations) to a place that’s worse, and then lead them to the promise that is held by the future.
Read a summary of the Israelites Exodus from Egypt here
Image of Pyramids and Spinx © 2006-2016 Kenneth E. Fields
General Electric’s Change Acceleration Process introduced a very powerful equation: Q x A = E. While not on par with more famous equations like Einstein’s (E=MC²) or Pythagorus’ (A²+B² =C²), Q x A=E holds the keys to successfully getting your solution adopted. Let’s break it down.
Q = Quality
A = Acceptance
E = Effectiveness
An awesome technical solution would have a high “Quality” score. A solution that all stakeholder love would have a high “Acceptance” score. Say you want to buy the best 65″Ultra HD 4K TV in the store. You’ve done all the research and decide to buy near the top of the line.
Quality = 9
But say your significant other thinks that money would be better spent on a family vacation and will remind you of that fact every time you turn on the TV.
Acceptance = 4
so, Effectiveness = 36
What if you decided to skimp on quality a little and pay half the price? I mean are the differences really noticeable to the average viewer?
Quality = 7
…and you used that money to go to the beach so that you were able to watch the new TV without fear of commentary?
Acceptance = 8
so, Effectiveness = 56
This logic applies to personal changes (changing towns, homes, schools…) as well as professional ones (new benefits programs, software packages, office space). So, next time you have to find a solution to a problem, don’t just look for the best “Quality” solution, spend some time thinking about “Acceptance” too!
photo credit: wikimedia.org
Theodore Roosevelt, the 26th President of the United States, is consistently ranked as one of the greatest U.S. Presidents. In fact, he’s held in such high regard that his face is carved into Mount Rushmore in South Dakota alongside three other great presidents.
However, did you know that he had a pretty incredible number of setbacks?
- He suffered from asthma as a child
- Roosevelt’s first wife died two days after giving birth…and his mother died the same day in the same house
- After those dual tragedies, he became a cattle rancher in the Dakotas…and blizzards destroyed his herd
- He won his first election (New York State Assembly) and lost his second (New York City Mayor)
His exploits became legendary after these potentially devastating losses. He became the equivalent of Secretary of the Navy, formed the famous Rough Riders, served as Governor of New York, U.S. Vice President, and U.S. President. While President, he ordered construction of the Panama Canal AND won the Nobel Peace Prize.
How did Roosevelt progress from the early setbacks in his life? I found this quote that really challenges me:
In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing. – Theodore Roosevelt
Today, I’m striving to do SOMETHING…and I hope you will too!
photo credit: mentalfloss.com
A few weeks into the new year, people are trying valiantly to keep their resolutions. Some even look to others as accountability partners or coaches. Those types of people can make a huge difference in our lives. However, individual commitment is the most important key to success. Let’s take a look at our friend, the egg.
If broken from the outside, a life ends…
but if it is broken from the inside…
a life begins!
So, when you want to see yourself make a change or help others, remember, the big changes in life start from the inside!
Today’s post is the last in a series on the three types of change resources in the world of football. So far, we’ve talked about a Builder (Urban Meyer) and a Visionary ( Darrel “Mouse” Davis). Today we’ll be talking about a very successful Maintainer.
Maintainers typically like being ‘experts.’ Although they don’t often get much publicity, Maintainers are key to the stability of every organization. They excel at doing the same thing, the same way every time…and that’s what University of Alabama coach Nick Saban does. His teams win football games (and championships) almost every year.
Saban’s detailed plan for winning is affectionately called “The Process” around the university’s Tuscaloosa home and it encompasses everything from his players summer workouts to what he eats for breakfast (Little Debbie Oatmeal Creme Pies thank you very much). Saban wants things done the same way (HIS way) every time with the belief that if everyone does their job correctly, they will be successful.
Saban’s (some would say maniacal) need to control the details doesn’t mean that he’s not open to new ideas. He was an early adopter of academic advisers and sports psychiatrists to help his teams be successful in less obvious facets of the game.
Maintainers can get a bad rap for wanting to ‘keep the process going’. However, Saban shows us that doing the right things year after year can produce some pretty impressive results.Photo credit: Wikipedia
Today’s post is the second in a series on the three types of change resources in the world of football. Last time, we talked about a Builder, Urban Meyer. Today we’re going to talk about Darrel “Mouse” Davis, a true football visionary. Haven’t heard of him? Join the club.
As a reminder, Visionaries seldom live in the present because they prefer to look at the opportunities of the future. They are big idea people, often seeing opportunities before anyone else.
Many successful football coaches in the 1960s like Woody Hayes espoused the ‘three yards and a cloud of dust’ philosophy. Hayes and Darrell Royal at Texas believed that ‘three things can happen to a forward pass and two of them are bad.’ So how did we get from that era to today’s multiple receiver, no huddle attack?
Say hello to Darrel “Mouse” Davis. In the early 1960s as a high school coach in Oregon, he believed his young charges could take on Joe Paterno’s Penn State defense. Why? An offense that spread the ball to as many as four wide receivers.
Davis spread (no pun intended) the news about his offense at all levels of football. In over 50 years, he coached high schoolers, collegians, and professionals (impressively, in four leagues…the CFL, NFL, Arena, and USFL).
How does a small town high school coach impact decades worth of football players? He was a Visionary. He could see the opportunities that passing the ball would give his team and he took full advantage of them.
So, although there are surely some famous Visionaries (John F. Kennedy, Jimmy Wales (Wikipedia) and, some would argue, Steve Jobs), they aren’t all ‘celebrated leaders.’ Darrel Davis spent his lifetime ‘spreading the news’ about his vision and it impacted millions…even if few football fans know his name.
Photo Credit: http://www.bloguin.com/crystalballrun