There are people around you who are perfectly comfortable the way things are. But, you know things need to change – because of opportunities or threats that most people haven’t seen yet. So how do you help people who are comfortable move to a new, better place?
The late Dr. Michael Hammer was a gifted teacher and I once heard him discuss “Everything I Needed to Know About Transition I Learned in the Bible.” His premise: How do you make people see a need for change when things are good?
Show them how things can go bad.
The Hebrew people were in slavery to the Egyptians. They had to make mud bricks all day and build these huge pyramids in the baking sun. No fun. The relative safety and abundant food made them satisfied and when Moses arrived on the scene announcing it was time to move to a great new place (the ‘Promised Land’) he didn’t get much buy in.
Sound like any change you’ve been involved in?
So, how were the Hebrews convinced to leave this difficult yet comfortable place? Moses combined a burning platform (“Pharaoh is chasing us!”) and a motivating vision (“A land flowing with milk and honey!”)
After escaping Pharaoh, Moses led the people into the Sinai Desert. They had gone from Egypt (bad) to the Desert (very bad). No constant water supply, harvesting a miraculous food supply, moving regularly. They surely longed for the “good old days.” That is, until they crossed the Jordan River and arrived in the “Promised Land.” And it was good.
So, do you need to move people to a “promised land” that they don’t want to visit? Take a lesson from Moses. Help them understand how now is bad, take them (if only in their imaginations) to a place that’s worse, and then lead them to the promise that is held by the future.
Read a summary of the Israelites Exodus from Egypt here
Image of Pyramids and Spinx © 2006-2016 Kenneth E. Fields
General Electric’s Change Acceleration Process introduced a very powerful equation: Q x A = E. While not on par with more famous equations like Einstein’s (E=MC²) or Pythagorus’ (A²+B² =C²), Q x A=E holds the keys to successfully getting your solution adopted. Let’s break it down.
Q = Quality
A = Acceptance
E = Effectiveness
An awesome technical solution would have a high “Quality” score. A solution that all stakeholder love would have a high “Acceptance” score. Say you want to buy the best 65″Ultra HD 4K TV in the store. You’ve done all the research and decide to buy near the top of the line.
Quality = 9
But say your significant other thinks that money would be better spent on a family vacation and will remind you of that fact every time you turn on the TV.
Acceptance = 4
so, Effectiveness = 36
What if you decided to skimp on quality a little and pay half the price? I mean are the differences really noticeable to the average viewer?
Quality = 7
…and you used that money to go to the beach so that you were able to watch the new TV without fear of commentary?
Acceptance = 8
so, Effectiveness = 56
This logic applies to personal changes (changing towns, homes, schools…) as well as professional ones (new benefits programs, software packages, office space). So, next time you have to find a solution to a problem, don’t just look for the best “Quality” solution, spend some time thinking about “Acceptance” too!
photo credit: wikimedia.org
Have you been in a public restroom lately? Take a minute and think about what it looked like…
- Was there toilet paper all over the floor but none in the stalls?
- Was the mirror nearly opaque?
- Did the soap work and were there towels?
Silly questions you might think…odds are high that there were toilet paper and towels, and the mirror was (relatively) clean. So, why was that area not an absolute disaster?
Clearly, someone has the responsibility of keeping that area clean. In most public restrooms, you can find the ‘hour by hour’ chart that is kept to show that regular maintenance is done. When that maintenance is not done, we notice!
The same is true with many things in today’s world but we can forget that if the grass is to be mown, the floors cleaned, and the plants watered, someone has to make it happen.
In her article How ‘Maintainers,’ Not ‘Innovators,’ Make the World Turn, Laura Bliss reminds us that, while “new technologies and their inventors [like Steve Jobs, Bill Gates, Elon Musk and Larry Page] are often celebrated as society’s heroes,…the human-built world is maintained and sustained—so often by unnamed, unseen, and underpaid labor.”
Like the public restroom, maintenance isn’t usually appreciated until we miss it. Sometimes, deferred maintenance can result in disaster like the fire protection system failure at the World Trade Center on 9/11, the levee failures in New Orleans during Hurricane Katrina, and collapse of the I-35W Mississippi River bridge in Minnesota. All well known examples of a little-recognized issue.
So, next time you celebrate innovation, don’t forget to take a look behind the scenes and look for the many maintainers that make it possible!
Theodore Roosevelt, the 26th President of the United States, is consistently ranked as one of the greatest U.S. Presidents. In fact, he’s held in such high regard that his face is carved into Mount Rushmore in South Dakota alongside three other great presidents.
However, did you know that he had a pretty incredible number of setbacks?
- He suffered from asthma as a child
- Roosevelt’s first wife died two days after giving birth…and his mother died the same day in the same house
- After those dual tragedies, he became a cattle rancher in the Dakotas…and blizzards destroyed his herd
- He won his first election (New York State Assembly) and lost his second (New York City Mayor)
His exploits became legendary after these potentially devastating losses. He became the equivalent of Secretary of the Navy, formed the famous Rough Riders, served as Governor of New York, U.S. Vice President, and U.S. President. While President, he ordered construction of the Panama Canal AND won the Nobel Peace Prize.
How did Roosevelt progress from the early setbacks in his life? I found this quote that really challenges me:
In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing. – Theodore Roosevelt
Today, I’m striving to do SOMETHING…and I hope you will too!
photo credit: mentalfloss.com
A few weeks into the new year, people are trying valiantly to keep their resolutions. Some even look to others as accountability partners or coaches. Those types of people can make a huge difference in our lives. However, individual commitment is the most important key to success. Let’s take a look at our friend, the egg.
If broken from the outside, a life ends…
but if it is broken from the inside…
a life begins!
So, when you want to see yourself make a change or help others, remember, the big changes in life start from the inside!
After seeing the results of several rounds of outsourcing, it’s clear that a successful outsourcing requires a significant investment by both the outsourcer and the company. Often, the company that is outsourcing their system or organization underestimates the amount of work needed to kick off and maintain the relationship. This leads to frustration that the outsourcer “just doesn’t get it” when, in fact, they aren’t getting paid to be mind readers!
That analogy came to mind recently when I tried to outsource part of the journey to manhood of my two sons. I didn’t approach it intentionally, in fact, it took a couple of years before I realized what I was doing. It helped that my wife stayed close enough to the situation so I didn’t shoot myself in the foot!
I spent my childhood and most of my young adult years in a Christian scouting organization. When my older son was old enough to join, we went to a local church that offered the same program (even though it wasn’t ours). He never seemed to love the program like I did and his younger brother wasn’t a fan either so we went ‘shopping’ for a better option…or should I say a better outsourcer. We looked at several alternatives and ended up participating in a group at our local YMCA called Adventure Guides. After the first event, all I did was complain that it didn’t meet my (unexpressed and not well understood) expectations. I was guilty of many of the same errors first time outsourcers make and I didn’t even know I was in the market!
I’ve come to the realization that I need to be the main supplier of experiences on my sons’ journey if I want to ensure that they arrive when and where I think they should. If I want to entrust that responsibility to anyone else, I’ll need to be almost as involved as I would be if I did it myself. And it makes me wonder, what other areas of my life am I unintentionally outsourcing.
How about you? Are there any areas in your life that you’ve been unintentionally outsourcing? Let’s talk about what you can do to be more engaged there in the comments section below!
Photo Credit: https://www.workhoppers.com/blog/6-steps-for-successfully-outsourcing-your-project/
As a father, I want to raise my sons in Hero Training School whether they realize it or not. I certainly hope that my actions and words have an impact on the man, husband, and father they want to be. But, at the same time, if I want them to be ready when called upon, they need hero practice.
My sons naturally want to ‘play’ hero as they will often emerge dressed as Spider-Man, a Sheriff, or Peyton Manning. However, there are (at least) two types of opportunities that I have to help them develop ‘personal heroism’:
1) Unplanned events – those teachable moments when you help them understand that making fun of others is not acceptable or how to be patient when learning a new skill (like tying their shoes). My biggest enemy to success in unplanned events is just that…they’re unplanned. I’m a big planner. Most days in my life have a high level plan (go here, do this, etc.) and those plans don’t usually include taking an extra five minutes before we leave to review (insert your choice of skill or character quality here). Those 5 minute delays don’t have an earth-shattering impact on my plan but they just might on my kids.
2) Planned events – times when you know the activity is going to be hard but you intentionally schedule it. It could be anything from learning to ride a bike to rock climbing. It doesn’t even have to be something you have personally mastered. I know one dad who learned to kayak with his son…showing that Dad doesn’t have it all figured out either. The challenge to these events is planning them. Can you sacrifice one Saturday of errands or one week night of personal time to help your child accomplish something? It’s all about intentionality.
I’m making a commitment to join ‘Hero Training School’ as an intentional instructor not a reluctant replacement. How about you?
I recently wrote about how I had the opportunity to attend Hero Training School as a result of my father’s example which was influenced by his father’s example. For several reasons, I need to take a minute to recognize my mother’s contribution to my ‘Hero Training School’ experience as well. Why?
- She beat the crap out of cancer almost 20 years ago
- She retired early so she could take care of my dying grandmother for almost 3 years
- My wife makes it clear that I am more like her than I would care to admit. (That little voice in my head worrying about how people perceive me? Pure Mom.)
- She reads my blog! 🙂
How does a mother contribute to her son’s ‘Hero Training School’? One big thing she can do is to let him know how special he is. My Mom has been a personal cheerleader through life. Through choices and changes, she’s stayed amazingly positive (even if us moving to France soon after having the first grandchild was hard for her to take…).
I see my wife taking the same cheerleader role for our sons. She constantly reminds our older son that he’s ‘strong, smart, and studly’, even as he assures us that he feels anything but that. Moms, don’t forget that your children (sons especially) need someone to support them throughout life’s changes.
My grandfather, Frank E. Fields landed on D-Day, June 6 1944, at Utah Beach in Normandy. He died before I was born and therefore has always been a ‘mythical’ figure for me. He did some pretty heroic things as a soldier in the 4th Infantry Division, earning the Purple Heart and Bronze Star. Family lore has it that he was even recommended for the Medal of Honor.
For a long time, I internally mourned that I had never gotten to meet this ‘great American’ who gave me his name (I’ve always loved this poem by Edgar A. Guest). Then, one day I read this:
If you really know me, you will know my Father as well. From now on, you do know him and have seen him. – John 14:7 (NIV)
I realized that, although, I had never met Frank, I had most assuredly met his son (my father), Jim. And I knew a LOT about Jim!
- How his faith in God shaped his decisions and actions
- How patient he was when his son forgot the tent stakes forcing them to spend the night in a boat on an island in the Clinch River.
- How he had many great ideas but had a hard time implementing them (Visionary!)
- How important family history was to him
In fact, in observing Frank, Jim had spent 22 years in ‘Hero Training School’…and I’m fortunate to be spending my 39th year observing my Dad. As a kid, he was certainly my hero. Classic teenager attitude plus my parents divorce led to a period where I was sure that he was my ‘anti-hero’ but a loving wife and fatherhood has made Dad’s heroism much more clear to me.
So, parents, how about you? You’re a hero to your kids whether you feel that way or not. In fact, your kids are in ‘Hero Training School’ right now. One day both you (and they) will wake up to see how similar you are. Will they be thankful for that similarity or despise it?
During my (currently frequent) travels, my family (well, at least one son) likes to see pictures of the things that I’m doing/visiting. I usually try to post 2 or 3 pictures at the end of the day on facebook along with a creative sentence or two. For a recent visit to the French Air and Space museum, a facebook post was more than enough. However, it would be a great disservice to the place I visited today if I thought a pithy sentence (or two) would suffice.
Suresens American Cemetery is the final resting place of 1541 Americans that died during the First World War and the place of rememberence for another 974 whose bodies were lost at sea. In addition, 24 soldiers “known but to God” from the Second World War are buried there. The cemetery is on a beautiful hill overlooking Paris.
(Note: just click on the pictures for more detail)
Despite my many visits to Paris since 2003, I hadn’t yet visited. So, on this weekend between work meetings, I decided to find it. . I tried on Saturday but, unfortunately, I left later than planned and I didn’t realize that there were two ways to get there from my hotel…the 1.5h way and the 25 min way.
Sunday morning was as beautiful as Saturday so I left my hotel planning to arrive between 9 and 10 (most overseas American cemeteries are open 9-5 , 363 days per year) . I got there around 9:40 and apparently surprised the receptionist as she hurried to put on her lipstick as I walked in the door of the visitors center. I had read on the Internet that this cemetery was not visited often and I would have to agree. I saw no one during my almost hour there and just a few names in the visitors log from the past few days.
When I visit these sacred plots of American soil in Europe, I feel personally obligated to walk in front of each grave and say the person’s name aloud (even though I’ve never had/taken the time). I guess I believe that a small act of remembrance shows my appreciation and that the person didn’t die in vain…Europe and the United States are still free because of their sacrifice.
During this trip, here are a few of the folks I visited with/things I saw:
Lewis Sol. Seligman and Hugh Stanley Lawwill – YMCA Secretaries who died in 1919 and 1918 respectively. Lawwill died 2 days after the war ended and Seligman over 7 months later. Since their roles were not on the front line, it’s possible they died from the Spanish Flu
Henry Howard Houston Woodward who flew with the Lafayette Flying Corps and was decorated by the French government is interred beside Henry Howard Houston. I can’t find any indication they were related.
Dorothy K. Cromwell and Gladys Cromwell came to France to work for the American Red Cross and both died the same day. Apparently, the twin sisters were overwhelmed by what they had seen and committed suicide 2 months after the end of the war
I thought that the plot for the 24 unknowns from the Second World War was interesting
until I walked down the hill and saw it from another perspective. A cross made of 24 crosses.
This may sound strange but this is at least the second time I’ve been at a cemetery and, just as I got ready to take a picture, the flag unfurled.
The number of Americans killed in the First World War seems huge until you realize that, in the Second World War, over 360,000 FROM JUST ONE COUNTRY lost their lives.
One estimate I saw was that 60 MILLION people died worldwide (2.5% of the world’s population). That’s just staggering.
In Paris and want to go?
Get on the T2 line (if you’re in downtown Paris, take Metro line 1 to La Defense, then look for the T2 signs. Note that you’ll need a ticket that is slightly more expensive than your classic Metro ticket (mine was 2.65 Euros I believe). Take T2 in the direction of Pont de Versailles and get off at Suresnes-Longchamp. Take a left off the train and then your first right.
Get on Rue CLUSERET (note, it’s shaped like a curvy lightning bolt) and hike to the top of the hill. If nothing else, the hill will make you appreciate the terrain!
When you get to this sign, you take a right and in about 2 minutes walk, the cemetery will be on your left.
When you’re done at the cemetery, cross the street to this wonderful overlook of Paris…
…a view that you can take in thanks to the American soldiers, sailors, airmen, and nurses who rest peacefully here.